how ViuPay Cashless works (And how to register as an agent)
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Viupay Cashless allows users to make and receive payments for goods and services in Kenya. Whether paying for a matatu, tuk-tuk, or a Boda Boda ride, the mama mboga, salon visit bills, or any other service.

Through mobile phones, Viupay users can pay for goods and services using mobile money or banks or opt into a wallet that can be topped up.

Vendors of goods and services can acquire till numbers for receiving payments instantly, in a very easy and straightforward way, by dialing the *236# Viupay Cashless shortcode.

Viupay agents are spread across the country. Viupay Cashless users can withdraw them till number collection and make cash deposits at competitive rates.

Agents will be charged the following to access their float and earnings:

  • Converting float to M-Pesa will attract a flat M-Pesa fee of Ksh 20 for transactions of Ksh 50 — Ksh 1,000 and Ksh 30.00 for transactions of Ksh 1,001 — Ksh 150,000.
  • Converting commission earned to M-Pesa will attract the same as above in addition to a 5 percent withholding tax for the commission earned.

ViuPay Cashless agency withdrawal commission

Viupay Cashless agent withdrawal commissions

How to register as an agent

  • On your phone Dial *236#.
  • Select “register as agent” option.
  • Enter the super agent’s code 2728.
  • You will receive an SMS notifying you of your successful registration.
  • Call ViuPay customer care number (+254742991991) for a printout of your Till number display
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How to create your ViuPay Wallet

  • Dial *236#
  • Select “My Wallet” option
  • Enter your ID number
  • Choose your year of birth
  • Create a new Wallet PIN
  • Enter new wallet PIN again
  • You will receive a confirmation SMS

How to pay using M-Pesa

  • Dial *236#.
  • Select “Pay” option.
  • Enter ViuPay Cashless Till Number e.g. 1994.
  • Enter the amount you want to pay.
  • Select “M-Pesa” option
  • Press OK and wait to be taken to M-Pesa menu
  • Enter your M-Pesa PIN

You will receive an SMS confirming the payment from M-Pesa and SMS from VIUPAY confirming the payment

How to pay using Viupay Cashless Wallet

  • Dial *236#.
  • Select “Pay” option.
  • Enter ViuPay Cashless Till Number e.g. 1994.
  • Input the amount you want to pay.
  • Select ViuPay Wallet option
  • Enter your ViuPay Wallet PIN

You will receive another SMS from ViuPay confirming the payment.

How to top up wallet balance

  • Dial *236#.
  • Select “my wallet” option.
  • Select “top up” option.
  • Enter the amount you want to top up.
  • Select the payment method
  • Enter the PIN information

You will receive a message notifying you of the pin rest procedure.

How to register a Matatu, Boda Boda or Tuk Tuk with Viupay

  • Dial *236#.
  • Choose “My Till” option
  • Select “Set Till” option.
  • Enter your Matatu, Boda Boda, or Tuk Tuk number plate
  • Accept the option to confirm. You will receive an SMS confirming the registration.

How to Withdraw from Viupay Till to M-Pesa

  • Dial *236#.
  • Select “My Till” option
  • Select “Withdraw Cash” option.
  • Select “Send to M-Pesa” option
  • Enter the amount to withdraw
  • Select option 1 to confirm
  • You will receive a confirmation message confirming the withdrawal
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How to Withdraw from Till at a Viupay Cashless agent

  • Dial *236#.
  • Choose “My Till” option
  • Pick “Withdraw Cash” option.
  • Select “Withdraw Cash” option again
  • Enter Viupay Cashless agent number
  • Input the amount to withdraw
  • Key in your Viupay Cashless wallet PIN

You will receive a confirmation message confirming the withdrawal

How to Check Viupay Cashless Wallet Balance

  • Dial *236#.
  • Select “My Wallet” option.
  • Choose “Check Balance” option.
  • Enter your Viupay Cashless Wallet PIN
  • Your wallet balance will be displayed.

Call ViuPay customer care number (+254742991991) for a printout of your Lipa Fare Sticker, or visit the official website to download the Lipa Fare Sticker directly.

About the author

Staff news writer for The Venture Brat

VB Reporter

Staff news writer for The Venture Brat